Terms & Conditions
Welcome to RAF Egypt. These Terms & Conditions govern your use of our website, raf-egy.com, and any purchases made through it.
By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use the website or place an order.
1. Website Use
You agree to use this website only for lawful purposes and in a way that does not interfere with the operation, security, or accessibility of the website.
You must not attempt to gain unauthorized access to the website, its systems, customer accounts, or any information stored on the website.
2. Customer Information
When placing an order, you are responsible for providing accurate and complete information, including your name, phone number, email address, and delivery address.
RAF Egypt is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
3. Products
We make reasonable efforts to ensure that product descriptions, specifications, images, and other information displayed on our website are accurate.
However, product appearance, packaging, colors, or minor specifications may occasionally vary from the images or information displayed on the website.
Product availability is subject to stock levels and may change without notice.
4. Prices
All prices displayed on the website are shown in Egyptian Pounds (EGP) unless otherwise stated.
RAF Egypt reserves the right to change product prices, discounts, promotions, or offers at any time.
The price applicable to your order will be the price displayed and confirmed at the time the order is placed, subject to correction of any clear technical or pricing error.
5. Orders
Submitting an order through our website does not automatically guarantee acceptance of the order.
RAF Egypt reserves the right to cancel or decline an order where necessary, including in cases of:
- Product unavailability.
- Incorrect pricing or product information caused by a technical error.
- Incomplete or incorrect customer information.
- Suspected fraudulent or unauthorized transactions.
- Delivery limitations or circumstances outside our reasonable control.
If an order cannot be fulfilled, the customer will be contacted using the information provided with the order.
6. Payment
Available payment methods will be displayed during checkout.
Where online payment is available, payments may be processed through third-party payment providers and may be subject to their own terms, conditions, and security procedures.
7. Shipping & Delivery
Shipping times, delivery areas, shipping fees, and related conditions are governed by our Shipping Policy.
Estimated delivery times are provided for guidance and may be affected by courier delays, public holidays, high order volumes, weather conditions, or other circumstances outside RAF Egypt's reasonable control.
8. Exchanges
Eligible products may be exchanged within 14 days of receiving the order, subject to the conditions stated in our Exchange Policy.
Products must meet the applicable exchange conditions, including being unused, in their original condition, and returned with their original packaging, accessories, manuals, and proof of purchase.
RAF Egypt does not offer returns or refunds, except where required by applicable consumer protection laws.
9. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, incorrect, or incomplete product, please contact our customer service team as soon as possible and provide your order details along with clear photos or videos showing the issue.
After reviewing the request, RAF Egypt will provide the appropriate solution in accordance with our applicable exchange and warranty policies.
10. Warranty
Eligible RAF products may be covered by a warranty according to the terms and conditions stated in our Warranty Policy.
Warranty coverage does not apply to damage resulting from misuse, improper handling, accidents, unauthorized repair, incorrect installation, or use contrary to the product instructions, unless otherwise stated in the applicable warranty terms.
11. Promotions & Discount Codes
Promotions, discount codes, and special offers may be subject to additional conditions, validity periods, minimum order requirements, product exclusions, or availability limitations.
Unless otherwise stated, promotional offers cannot be combined with other discounts or promotions.
RAF Egypt reserves the right to modify or end promotions at any time, subject to applicable law.
12. Intellectual Property
The content of this website, including logos, product images, text, graphics, designs, trademarks, and other materials, is owned by or licensed to RAF Egypt unless otherwise stated.
Website content may not be copied, reproduced, distributed, modified, or used for commercial purposes without prior authorization from the relevant rights holder.
13. Privacy
Your use of the website and the handling of your personal information are also subject to our Privacy Policy.
Please review our Privacy Policy for information about how we collect, use, and protect personal data.
14. Third-Party Services
Our website may use or link to third-party services, including payment providers, delivery companies, and external websites.
RAF Egypt is not responsible for the content, availability, or privacy practices of independent third-party websites or services.
15. Website Availability
We aim to keep our website available and operating correctly. However, we do not guarantee uninterrupted or error-free access at all times.
The website may occasionally be unavailable due to maintenance, technical issues, updates, or circumstances beyond our reasonable control.
16. Limitation of Liability
To the extent permitted by applicable law, RAF Egypt will not be responsible for indirect or consequential losses arising solely from the use or temporary inability to use this website.
Nothing in these Terms & Conditions limits any rights or protections that cannot legally be excluded under applicable Egyptian law.
17. Governing Law
These Terms & Conditions are governed by the laws of the Arab Republic of Egypt.
Any dispute relating to these Terms & Conditions will be handled in accordance with applicable Egyptian law and through the competent authorities or courts in Egypt.
18. Changes to These Terms
RAF Egypt may update these Terms & Conditions from time to time to reflect changes to our website, services, policies, or applicable requirements.
The latest version will be published on this page.
19. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Email:
RAF.help.egypt@gmail.com
Phone: 01042964032
Address: 11 Othman Towers, Maadi, next to Maadi Military Hospital, College Gate, Cairo, Egypt