Privacy Policy
At RAF Egypt, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website, raf-egy.com.
1. Information We Collect
When you use our website or place an order, we may collect information including:
- Your name.
- Phone number.
- Email address.
- Shipping and billing address.
- Order and purchase information.
- Information you provide when contacting our customer service team.
- Technical information such as your IP address, browser type, device information, and website activity.
2. How We Use Your Information
We may use your information to:
- Process and confirm your orders.
- Arrange shipping and delivery.
- Contact you regarding your order or delivery.
- Provide customer service and support.
- Handle exchange and warranty requests.
- Improve our website, products, and services.
- Prevent fraud, misuse, and unauthorized transactions.
- Send promotional offers or marketing communications where you have agreed to receive them.
- Comply with applicable legal and regulatory requirements.
3. Payment Information
Payments may be processed through third-party payment service providers. RAF Egypt does not directly store your full credit or debit card details when payments are processed by these providers.
Payment providers may collect and process your information according to their own privacy and security policies.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share information with trusted service providers only when necessary to operate our business, including:
- Shipping and courier companies.
- Payment service providers.
- Website and technical service providers.
- Customer service and communication providers.
- Government or regulatory authorities where required by law.
These parties may only receive the information necessary to perform the relevant service.
5. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, maintain your shopping cart, analyze website performance, and support relevant advertising.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.
6. Marketing Communications
If you subscribe to our newsletter or agree to receive promotional communications, we may send you information about RAF products, offers, and promotions.
You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the message or by contacting us.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online system or method of electronic transmission can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as necessary to process orders, provide customer service, meet warranty obligations, maintain business records, and comply with applicable legal or regulatory requirements.
9. Your Personal Data
You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to any information we are required to retain for legal, accounting, security, or business purposes.
10. Third-Party Links and Services
Our website may contain links to third-party websites, platforms, or services. RAF Egypt is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policies of any third-party services you use.
11. Changes to This Privacy Policy
RAF Egypt may update this Privacy Policy from time to time to reflect changes to our services, website practices, or applicable requirements.
Any updated version will be published on this page.
12. Contact Us
If you have any questions about this Privacy Policy or would like to make a request regarding your personal information, please contact us:
Email:
RAF.help.egypt@gmail.com
Phone: 01042964032
Address: 11 Othman Towers, Maadi, next to Maadi Military Hospital, College Gate, Cairo, Egypt