Return & Refund Policy
At RAF, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order, subject to the conditions below.
Return Conditions
To be eligible for a return:
- The product must be unused and in the same condition in which it was received.
- The product must be returned in its original packaging with all accessories, manuals, and included items.
- A valid receipt or proof of purchase is required.
- Products that have been damaged due to misuse, improper handling, or unauthorized repair are not eligible for return.
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and provide your order number along with photos or videos showing the issue.
After reviewing your request, we will arrange a replacement, exchange, repair, or refund as appropriate.
Refunds
Once the returned product is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed using the original payment method. Processing times may vary depending on your bank or payment provider.
Return Shipping
If the return is due to a defective, damaged, or incorrect product, RAF will cover the applicable return shipping costs.
For returns requested for other reasons, return shipping costs may be the responsibility of the customer.
Warranty
Eligible RAF products are covered according to the warranty terms stated on our Warranty Policy page. Warranty claims are handled separately from standard returns.
Contact Us
For any return, exchange, or refund request, please contact us before sending the product back.
Email:
RAF.help.egypt@gmail.com
Phone: 01042964032
Our customer service team will provide you with the necessary return instructions.