سياسة الاسترداد

At RAF Egypt, customer satisfaction is our top priority. We make every effort to ensure that our products reach you in perfect condition. However, if you are not fully satisfied with your purchase, we are here to help.

1. Eligibility for Returns

You can request a return within 14 days of receiving your order if:

The item is unused, unopened, and in its original packaging.
The item includes all accessories, manuals, and warranty cards.
You can provide a valid invoice or purchase proof.

Items not eligible for return include:

Products that have been used, damaged, or installed by the customer.
Personal care or consumable items (e.g., filters, blades, etc.).
Items purchased under clearance, flash sale, or final sale promotions.

2. Faulty or Damaged Products

If you receive a defective, damaged, or wrong item, please notify our customer service within 48 hours of delivery.
We will arrange free pickup or replacement at no additional cost.
To speed up processing, please share photos or videos showing the issue clearly.

3. Return Process

Contact our customer service via WhatsApp or email.
Our team will confirm your eligibility and schedule a courier pickup.
The product will be inspected by our quality team upon arrival.
Once approved, your refund or exchange will be processed.

4. Refunds

Refunds will be issued through the original payment method (credit/debit card or wallet).
For Cash on Delivery (COD) orders, refunds will be transferred via bank account or wallet credit.
Refunds are processed within 7–14 business days after the returned item passes inspection.
If the product is not eligible for return, it will be shipped back to you.

5. Exchange Policy

You can exchange an item for another product of equal or higher value (with the price difference paid by you).
Exchanges are subject to product availability at the time of request.

6. Contact Us

📞 Customer Service: +20 101 626 6227
📧 Email: support@raf-egy.com