1. Delivery Coverage

RAF Egypt delivers to all governorates across Egypt through trusted courier partners.
Delivery is available to Cairo, Giza, Alexandria, Delta, Upper Egypt, and other regions.

2. Delivery Time

  • Cairo & Giza: 1–3 business days

  • Other governorates: 3–7 business days

  • During sales or holidays, delivery may take slightly longer due to high order. volume.

3. Shipping Fees

  • Free delivery for orders above EGP 2,000

  • For orders below that amount, a standard delivery fee applies (calculated at checkout based on location and item size).

  • Bulky or heavy appliances may have additional delivery fees, which will appear before confirming your order.

4. Order Processing

  • Orders are processed daily from Sunday to Thursday.

  • Orders placed after 5:00 PM or during weekends/public holidays are processed the next business day.

  • Once your order is shipped, you’ll receive an SMS or email with tracking details.

5. Delivery Conditions

  • Please make sure your address, phone number, and availability are correct to avoid delivery delays.

  • Our courier will attempt delivery twice before the order is returned to RAF Egypt.

  • If a delivery fails due to incorrect address or no response, a re-delivery charge may apply.

6. Damaged or Missing Items

  • If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.

  • Keep the original packaging and send photos or videos to our customer support team for quick replacement or resolution.

7. Returns & Exchanges

  • Products can be returned or exchanged within 14 days of delivery if unused and in original packaging.

  • For faulty or incorrect items, RAF Egypt will cover all return shipping costs.

  • For non-faulty returns, customers will bear the shipping cost..

8. Contact Us

📞 Customer Service: +20 101 626 6227
📧 Email: support@raf-egy.com
🏢 Address: 11 abrag osman maadi  Cairo, Egypt